Return Policy and Guarantee
Our products include a 1-year worry-free, fix or replace guarantee with parts and labor included! The first 30 days are covered by a Money Back or Replacement Guarantee. If your product is found to be defective or becomes defective through normal use during this first 30 day period, we will replace your unit at no charge or issue a complete refund for the product and we will pay all shipping costs involved. The remainder of the 1 year period (after the first 30 days) is covered by a Free Parts & Labor Guarantee. If your product stops working or becomes defective during this period, return the product to us and we will repair your product with free OEM parts and no labor charges or replace your machine if it can't be fixed. We will pay all shipping costs for the remainder of the year as well. This guarantee is valid only in the 48 contiguous United States. If you purchase one of our products and ship it to a destination outside of the 48 contiguous United States, this guarantee becomes null and void.
Returns of New/Unused Products
We allow returns for new/unused products within the first 30 days of purchase should you have buyer’s remorse. Your product must be returned new and unused in the original box including all parts and original packaging. The buyer must pay return shipping.
Call our toll free customer service line at (800) 656-7830 for pre-sales questions and support. We are available M-F from 8-4pm CST. Alternatively, you may direct any questions to