10% off your order with coupon code PRESTO10

Return Policy and Guarantee

Our products include a 1-year worry-free, fix or replace guarantee with parts and labor included! The first 30 days are covered by a Money Back or Replacement Guarantee. If your product is found to be defective or becomes defective through normal use during this first 30 day period, we will replace your unit at no charge or issue a complete refund for the product and we will pay all shipping costs involved. The remainder of the 1 year period (after the first 30 days) is covered by a Free Parts & Labor Guarantee. If your product stops working or becomes defective during this period, return the product to us and we will repair your product with free OEM parts and no labor charges. Shipping to and from to be paid by the buyer. This guarantee is valid only in the 48 contiguous United States. If you purchase one of our products and ship it to a destination outside of the 48 contiguous United States, this guarantee becomes null and void.

Returns of New/Unused Products

We allow returns for new/unused products within the first 30 days of purchase should you have buyer’s remorse. Your product must be returned new and unused in the original box including all parts and original packaging. There is a 10% Restocking Fee for buyer’s remorse for new/unused returns and the buyer must pay return shipping.

Call our toll free customer service line at (800) 656-7830 for pre-sales questions and support. We are available M-F from 8-4pm CST. Alternatively, you may direct any questions to This email address is being protected from spambots. You need JavaScript enabled to view it. and we will respond as soon as possible.

International Notice

The Presto Pure soy milk machine was designed for use in the United States.
Our one year warranty is valid for United States customers only. If you purchase the machine and then ship it to another country, we cannot be responsible for warranty services unless the shipping to and from is paid by the buyer. In many cases, the shipping cost is greater than the cost of the machine. We apologize for this inconvenience and wish it was possible to better serve our potential customers from all over the world.